If your parcel is being returned to sender for any reason our customer support team will reach out to you to confirm a new address once the item arrives back at our warehouse. If we are able to make contact we will re-ship your item(s), if not you will be refunded for the purchase price of the products including the shipping cost.
If your parcel is being returned to sender due to any reason such as:
- Not called for
- Denied Due to Customs Charges
- Incomplete/Insufficient Address
- Prohibited Import / Denied Entry by Customs
Once the item arrives back at our warehouse you will be refunded for the purchase price of the products minus the shipping cost be issued. You will be responsible for the original shipping charges to you, any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to Nifty Journakls. This amount will be subtracted from your merchandise refund.
Please note: When an order is sent back to our warehouse, the carrier will send the item back via the slowest and cheapest shipping method to incur the least amount of cost. This typically results are longer return transit times and may affect your refund period.
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. If the item is undeliverable, once its returned to us we can process a replacement order (US only).